Privacy Policy
Last updated August 14, 2025.
If you are playing our games on Apple Arcade, please refer to our separate Privacy Policy for Apple Arcade titles.
Copyright Notice
Frosty Pop Games Inc. (“Frosty Pop,” “we,” or “us”) is committed to protecting your privacy. This global Privacy Policy explains how we collect, use, and share personal information when you browse our website and play our games (“Services”). It also outlines your rights and choices regarding your personal data. By using our Services, you agree to the data practices described in this Policy.
Information Collection
When you use our mobile games, we automatically collect certain data to operate and improve the Services. This includes:
Device Information: Technical details about your device such as device model, operating system version, language, and unique device identifiers (such as your device’s IDFA or Google Advertising ID). We may also collect your device’s Internet Protocol (IP) address.
Usage and In-Game Activity: Information about how you interact with our games, such as gameplay progress, levels completed, session length, game mode or feature usage, and other in-game events or actions. This helps us understand game performance and player engagement.
Advertising Data: Data related to ads shown in our games, including how you engage with ads. For example, we record when an ad is served, if you watched or clicked an ad, and details about ad rewards earned. This information ensures ads are functioning properly and helps measure the effectiveness of ad campaigns.
Approximate Location: A general location estimate (such as country or region) based on your IP address or device settings. We use this for purposes like matchmaking, language settings, or complying with regional requirements.
Diagnostics and Analytics: Crash reports, performance data, and other diagnostic information to help us identify and fix technical issues and improve game stability.
No Direct Identifiers Collected: We do not ask for or collect sensitive personal identifiers such as your full name, physical address, telephone number, email, or any government IDs. We also do not collect any contact lists or information from your device’s address book. The information we collect is tied to your device or how you use the game, not to you as a named individual.
Personal Data Definition: Even though we may not know your name, some of the above data (for example, a device ID or IP address) might be considered “personal information” or “personal data” under laws in certain jurisdictions because it can relate to or identify a device or individual user indirectly. We treat all such data with care and protect it as “personal information” where required by law.
Support and Communications: If you contact us for support, or if there are in-game surveys or feedback forms, we may use any information you provide in order to respond to your request or improve our services.
Legal Compliance and Preventing Misuse: We may use or disclose information as necessary to comply with legal obligations (such as responding to lawful requests or court orders), to enforce our terms of service, or to protect the rights, property, or safety of Frosty Pop, our users, or others. This can include using certain data to prevent fraud, cheating, or other misuse of our games.
Data Sharing with Service Providers: In addition to the above, we may share your information with other service providers who perform functions on our behalf. This includes, for example, cloud hosting providers or data analytics companies that process data only under our instructions. Such partners are bound by contractual obligations to use the data solely for providing services to us and to protect it.
No Sale of Personal Information: We do not sell your personal information to third parties for profit. However, some of the advertising practices in our games (described above) may be considered a “sharing” of personal information for targeted advertising under certain laws. We address how you can opt out of such sharing in the Your Rights and Choices section below.
Children
Our games are not directed to children under 13, and we do not knowingly collect personal information from children under the age of 13. Frosty Pop complies with all applicable laws concerning children’s privacy. If you are under 13, please do not download or play our games, or ask a parent or guardian to review and approve your use. We do not intentionally collect data such as persistent identifiers from children under 13 for behavioral advertising or any other purpose.
Parents or guardians: If you believe your child under 13 has provided personal data in our games, please contact us at hello@frostypop.com with the subject "I am not a robot." and we will promptly delete such information from our records. We may ask for proof of your relationship to the child for safety and deletion requests.
We recommend that teens aged 13 and older use our games with parental guidance and that parents review this Policy with their teens. We abide by the age requirements of applicable laws in the jurisdictions where our games are available.
International Data Transfers
Frosty Pop Games Inc. is based in Canada, but our games are played by users all around the world. The information we collect from you will likely be transferred to and stored on servers located in countries other than your own, including the United States and Canada. This means your personal data may be processed in a jurisdiction that may have different data protection or privacy laws than your home country. In all cases, Frosty Pop will implement appropriate safeguards to protect your personal data when it is transferred internationally.
By using our Services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this Policy, across international borders. We will always handle your personal information securely and lawfully, no matter where it is processed.
Your Rights and Choices
We respect your rights to your personal information. Depending on where you live, you may have certain privacy rights under applicable laws. We honor valid requests to exercise these rights.
To make any request regarding your personal data, please contact us at hello@frostypop.com with the subject "I am not a robot." We may ask you to verify your identity and to specify your request so we can address it properly. We will respond within the timeframe required by law.
Data Security
We take reasonable security measures to protect your personal information from unauthorized access, loss, misuse, or alteration. This includes using industry-standard practices such as encryption of data in transit and maintaining technical safeguards around the servers where data is stored.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make changes, we will update the “Last Updated” date at the top of this Policy. For substantial or material changes, we may also provide a more prominent notice (such as a notice within the game or on our website).
We encourage you to review this Policy periodically to stay informed about how we are protecting your information. Your continued use of our games after any changes to this Privacy Policy have been posted will signify your acceptance of the updated terms, to the extent permitted by law.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@frostypop.com
Subject: I am not a robot.
When you contact us, please remember that you may be providing us with personal information (such as your email address and any details you include in your inquiry). We will use this information solely to respond to your request and will handle it in accordance with this Privacy Policy.
Indemnification
You agree to defend, indemnify and hold Frosty Pop Games Inc. harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the site or any games Frosty Pop Games Inc. produces.